Terms and Conditions of Use

Last updated: 05-09-2025

These Terms and Conditions (“Terms”) govern the access to and use of the UpMLM platform, owned and operated by Spinlegacy Unipessoal LDA, a company registered in Portugal under NIF PT517378108, with its registered office located in Aveiro, Portugal.

By accessing or using our website and services (“Platform”), you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Definitions

• Platform: Refers to the UpMLM software and website.

• User: Anyone registered on the Platform.

• Content: Any data, information, text, files, courses, or materials uploaded or created by Users.

• Company: Refers to Spinlegacy Unipessoal LDA.

2. Service Description

UpMLM is a CRM platform designed for entrepreneurs in network marketing, social selling, or multilevel marketing (MLM). It offers tools such as:

• Lead management

• E-learning and training platform

• Automation features (email, WhatsApp, SMS)

• Landing page creation

• Online planner

• Event/calendar management

Users may access a Free Plan (Freemium) or upgrade to a Paid Plan (monthly or annually via Stripe).

3. Free Plan Limitations

The Platform offers a Freemium Plan that provides free access to the UpMLM system with limited functionalities. Users may upgrade to paid plans at any time to unlock additional features and expanded capabilities.

4. User Eligibility and Conduct

• Users must be at least 18 years old.

• Account sharing is not allowed.

• Users are responsible for the content they upload.

• Inappropriate or illegal content may result in account suspension, although no active moderation is applied by default.

5. Payments and Cancellations

• Payments are processed via Stripe.

• All subscriptions are automatically renewed.

• Users may cancel anytime.

• A 30-day money-back guarantee is available, no questions asked.

6. Privacy and Data

• Privacy Policy available at: https://upmlm.com/privacy

• Required data: name and email address for registration.

• Data is not shared with third parties.

• Sensitive information (messages, stats, contacts) is stored privately and is only accessible by the user who created it.

7. Intellectual Property and Content

• All user-generated content (e.g., courses, automations) remains the property of the user.

• Public courses may be used as templates or examples by the Platform.

8. Availability and Disclaimer

• The Company aims to maintain 95% monthly uptime.

• We do not guarantee business success or network growth.

• The Platform is provided “as is”. We are not responsible for any losses resulting from platform use, including data loss or business interruption.

9. Consent for Data Use in AI Training

By using the Platform, the User grants Spinlegacy Unipessoal LDA full, non-exclusive, worldwide, and royalty-free consent to collect, process, and use all information and data entered, generated, or transmitted through the Platform — including, but not limited to, data about leads, members, notes, communications (via WhatsApp, SMS, email, or other integrated messaging systems), and the activity of other users linked to the User’s organization — for the sole purpose of training and improving artificial intelligence systems that enhance the performance, personalization, and automation features of the UpMLM platform. Such processing is strictly limited to service improvement purposes and may also benefit other UpMLM users, without ever disclosing or making identifiable any personal or confidential data externally. All data processing shall comply with applicable data protection laws, including the GDPR, and will be handled with appropriate security and anonymization measures.

10. Support

• Support is provided via email (client@upmlm.com) from 9h to 17h CET.

• Priority support is available for paying customers.

11. Governing Law and Jurisdiction

• These Terms are governed by the laws of Portugal.

• Any legal disputes will be resolved in the courts of Oliveira do Bairro, Portugal.

By using the UpMLM platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

For questions or concerns, please contact: client@upmlm.com